Frequently Asked Questions
Find answers to common questions about our advisory services, consultation process, delivery methods, and client support.
General Questions
What services do you provide?
We provide small business IT and digital workspace advisory services. Our consultations focus on workspace organisation, business email systems, cloud collaboration tools, office software usage, and productivity improvement recommendations.
Who are your services suitable for?
Our services are suitable for small businesses, start-ups, self-employed professionals, and organisations seeking practical guidance on improving digital organisation and workspace efficiency.
How are consultations delivered?
All consultations are delivered remotely through scheduled online meetings. Consultation details are provided after an enquiry has been reviewed and confirmed.
Consultation Services
What is included in a consultation?
Consultations include a structured discussion based on your requirements, practical recommendations, organisational guidance, and a written summary outlining key discussion points and suggested next steps.
Will recommendations be tailored to my business?
Yes. Recommendations are based on the information provided during the consultation and are intended to reflect your current business environment and operational objectives.
Do you provide written documentation?
Yes. Following the consultation, clients typically receive a written summary containing key recommendations and discussion points.
How long does a consultation usually last?
Consultation durations vary depending on the service selected and the topics being discussed. Estimated consultation times are communicated before the session takes place.
Delivery & Support
When will I receive my consultation summary?
Consultation summaries are generally provided within 1–2 business days following the completion of the consultation session.
Can I contact you after my consultation?
Yes. Clients may contact us regarding clarification of recommendations or information contained within their consultation summary.
How quickly do you respond to enquiries?
We aim to review and respond to business enquiries within one working day during normal business hours.
Service Scope
Do you provide software installation services?
No. Our services are advisory in nature and focus on providing guidance and recommendations rather than software installation or technical implementation.
Do you offer managed IT support?
No. We do not provide managed IT services, system administration, infrastructure management, or ongoing technical maintenance.
Will you access my systems remotely?
No. Our consultations are discussion-based and recommendation-focused. We do not require direct access to client systems or accounts.
Still Have Questions?
If you require additional information about our services, consultation process, or business support, please contact our team and we will be happy to assist.