Service Delivery Policy

This Service Delivery Policy explains how advisory services provided by LILLY MAE CONSULTING LIMITED are delivered, including timelines, formats, and client expectations.

1. Service Delivery Model

All services are delivered remotely through scheduled online consultation sessions. No physical services, on-site visits, or in-person meetings are provided.

2. Consultation Process

After booking confirmation, clients will receive details to schedule their consultation. Each session is conducted based on the selected service scope and client requirements.

3. Delivery Timelines

Consultation sessions are typically delivered within 1–3 business days after booking confirmation, subject to availability. Written summaries, where applicable, are delivered within 1–2 business days after the session.

4. Deliverables

Depending on the service selected, clients may receive one or more of the following:

• Online consultation session
• Written consultation summary
• Recommendations document
• Action plan outline
• Organisational guidance notes

5. Client Requirements

Clients are required to provide accurate and relevant information before or during the consultation to ensure appropriate guidance can be delivered.

6. Scope of Service

All services are advisory only. We do not provide system installation, technical implementation, managed IT support, or direct access to client systems.

7. Delays & Rescheduling

If a scheduled consultation needs to be rescheduled due to availability or unforeseen circumstances, clients will be notified and a new time will be arranged.

8. Contact Information

LILLY MAE CONSULTING LIMITED
8 Debnams Road, London, England, SE16 2AX
Email: service@lillymaedigital.com
Phone: +44 1632 539119

This Service Delivery Policy may be updated periodically to reflect operational or service changes.